please search your problem before send support request
why unfollowing don’t work either manually mode or schedule mode?
1- Maybe your followings have not reached the threshold you have defined. Please check your settings.
2- Please delete your Instagram account on the dashboard and add it again after 48hours. After that, your money goes to your balance and you can charge your account with your balance. In buying time page, you can learn how to do it.
If not solved with this action, please ticket us after 24hours.